Support

One address for everything: support@duskworth.ca. A human — usually Addy himself — answers, typically within a few hours and always within one business day. Write from the email on your account so we can act without back-and-forth. Prefer talking? Existing customers can book 30 minutes any time.

1. Changing how Daniel answers

Your Rules are meant to change — what wakes you, what books for morning, your service area, your hours, what Daniel says about pricing, the jobs you won’t take. Email the change and we’ll confirm in writing once it’s live; most rule changes are live the same day. There’s no extra charge for changes, ever — a receptionist you can’t retrain would be useless.

2. Billing and plans

Upgrades, downgrades, switching to yearly, updating your card, or cancelling — see Manage your subscription for exactly how each one works. The short version: email us and it’s handled, no retention scripts.

3. Call logs and transcripts

Want a recording, a transcript, or the details of a specific call? Email the date and caller and we’ll send it — it’s your data. The same goes for a full export any time, and for deletion requests (yours under our Privacy Policy, or a caller’s on their behalf).

4. Something’s wrong right now

If Daniel isn’t answering your line, first check your carrier’s call forwarding is still on — that’s the most common cause and the fastest fix. Then email support@duskworth.ca with “URGENT” in the subject; urgent issues jump the queue. While anything is down, your carrier’s normal forwarding rules apply, so callers fall back to your voicemail rather than a dead end.

5. Everything else

Questions before you buy live in the FAQ. The formal stuff is in the Terms of Service, Privacy Policy and Refund Policy. And if what you need isn’t on this page — email anyway. “Anything at all” in our Terms is meant literally.