Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between the business you represent (“you”, “your business”) and Duskworth (“Duskworth”, “we”, “us”) — a registered business name of Valdorr Inc., a company incorporated in Canada and operated from Kitchener-Waterloo, Ontario. By starting a trial, subscribing, or otherwise using the service, you confirm that you have authority to bind your business and that you agree to these Terms. Duskworth is a business-to-business service: it is sold to businesses, not to consumers.

1. What Duskworth is

Duskworth is a 24/7 phone-answering and call-triage service for trades businesses (the “Service”). When calls forward to your Duskworth line, an AI assistant answers, finds out what the caller needs, books routine work, and alerts you to genuine emergencies based on rules we configure with you during setup (your “Rules”). You can change your Rules at any time by contacting us, and changes take effect once we confirm them.

2. What Duskworth is not

• Not an emergency or life-safety service. Duskworth is not a 911 service, an emergency-dispatch service, or a substitute for one. The assistant triages business emergencies (a burst pipe, a failed furnace) according to your Rules; it cannot and does not handle threats to life or safety. If a caller is in danger, the assistant’s instruction is to direct them to emergency services, but we cannot guarantee any particular outcome on any individual call.
• Not a guarantee of contact. Alerts to you depend on phone networks, your device, and your availability. We make commercially reasonable efforts to deliver alerts promptly, but we do not guarantee that any specific call, alert, or booking will be delivered, answered, or acted on.
• Not a party to your jobs. Duskworth answers your phone; the work your business books and performs remains entirely your responsibility, including quotes, pricing, scheduling conflicts and the quality of the work itself.

3. The free week (monthly plans)

• Monthly plans start with a 7-day free trial: days 1–5 we configure the Service for your business; days 6 and 7 it runs live on your line. Cancel any time before the week ends and you pay nothing. If you keep it, your paid subscription starts when the trial ends.
• One trial per business. We may decline or end a trial where we reasonably believe it is being abused (for example, repeated trials for the same operation under different names).
• Yearly plans trade the trial for a discount of roughly two months — they’re billed at signup, and the same setup days happen before your line goes live.

4. Plans, allowances and credits

• Each plan includes the call and minute allowances shown on the pricing page at the time you subscribe. Monthly allowances reset each billing month and unused allowance does not roll over. Yearly plans include a year-long credit of roughly eleven months’ worth of the monthly allowance (plus any bonus calls shown on the pricing page), usable any time in the billing year; unused credits expire at the end of that year.
• Usage is measured by our systems: a call counts toward your allowance when the assistant answers it, and minutes are measured as connected talk time. Our measurements govern in case of disagreement, and we’ll always show you your usage if you ask.
• Allowances and credits have no cash value, are not transferable between accounts or billing periods except as described above, and are not refundable.
• Whichever limit is reached first — calls or minutes — ends the included allowance for that period.

5. Overage

• Calls beyond your allowance bill at your plan’s overage rate — 3× your plan’s monthly per-call rate, as published on the pricing page — never silently. We will notify you before any overage is charged, and overage may be billed by separate invoice.
• If you’re regularly over your allowance, we’ll talk to you about the right plan, which is usually cheaper than paying overage.
• We may pause answering past your allowance rather than bill overage if you ask us to, or if you haven’t paid a previous overage invoice.

6. Payments, taxes and renewals

• Plans are billed in Canadian dollars at the price shown when you subscribed. Prices on the pricing page exclude applicable sales taxes (GST/HST/PST), which are calculated and added at checkout.
• Payments are processed by Stripe; purchases are completed through Link as the merchant of record. We never see or store your card number.
• Subscriptions renew automatically — monthly plans each month, yearly plans each year — until cancelled. We’ll email you before a yearly renewal is charged.
• If a payment fails, Stripe retries it. If it still can’t be collected after a reasonable period, we may pause the Service until payment is made. We’ll warn you before pausing — your phone line is your livelihood and we treat pausing as a last resort.
• If you dispute a legitimate charge with your card issuer instead of contacting us first, we may suspend the Service while the dispute is open. Talk to us first — billing mistakes get fixed quickly and without drama.

7. Cancellation and refunds

• You can cancel anytime — no cancellation fees, ever. Cancellation takes effect at the end of the billing period you’ve paid for, and the Service keeps answering until then.
• Payments already made — including yearly plans billed at signup — are non-refundable once you’ve used the Service after that payment (any answered call or minute counts). If you genuinely haven’t used it at all since a payment, ask and we’ll refund that payment in full. The yearly discount and bonus credits are the trade for paying up front. The plain-language version lives in our Refund Policy, which forms part of these Terms.
• If we materially fail to provide the Service for an extended period (not caused by you, your carrier, or an event outside our control) and can’t fix it within a reasonable time after you tell us, you may cancel and we’ll refund the unused portion of what you’ve prepaid. That’s fair, and it’s the standard we hold ourselves to.
• We may end your subscription for convenience with 30 days’ notice, in which case we’ll refund the unused portion of anything you’ve prepaid.

8. Your number, your customers, your data

• Your phone number stays yours — Duskworth only receives calls you choose to forward, and you control forwarding through your own carrier at all times. Any Duskworth-issued forwarding number remains ours and is reassigned after your account closes.
• Every call log, transcript, recording, booking and customer detail generated for your business (“Customer Data”) belongs to your business. We use it only to provide and improve the Service for you, as described in our Privacy Policy — never for our own marketing, and we never sell it.
• If you leave, ask within 30 days of your account closing and we’ll give you an export of your Customer Data in a reasonable format. After that window we delete it in the ordinary course, as described in the Privacy Policy.

9. Call recording and consent

• Calls answered by the Service are recorded and transcribed — that’s how your business gets accurate details. By using the Service you authorize this recording for your forwarded lines.
• You are responsible for complying with the laws that apply to your business’s calls, including any obligation to tell your customers about recording. On request, we’ll configure the assistant to give callers a recording disclosure.

10. What we expect from you

• Use the Service for a lawful business and lawful purposes.
• Give us accurate information during setup and keep it current — the assistant follows the Rules we build from it, and wrong information produces wrong answers.
• Don’t resell the Service, use it to answer for businesses other than the one on the account (each business needs its own subscription — ask us about multi-location pricing), or use it to place outbound spam or robocalls.
• Don’t attempt to probe, overload, reverse-engineer or interfere with the Service, and don’t use it to collect information about callers beyond what your business legitimately needs.

11. Honest limits of an AI assistant

We build for reliability, but no phone or AI system is perfect. The assistant can occasionally mishear, mistranscribe, or misjudge a call; when it’s unsure, it takes the caller’s details and flags you. Answers the assistant learns from you are only as good as what you tell it. You’re responsible for reviewing bookings and call summaries before relying on them — treat the assistant like a very good receptionist, not an oracle.

12. Availability and third parties

The Service depends on telephone carriers, hosting, and AI providers that we don’t control. We target high availability and schedule maintenance to minimize disruption, but we don’t guarantee uninterrupted service, and brief interruptions don’t breach these Terms. When you forward your line to Duskworth, calls that occur during an interruption fall back according to your carrier’s forwarding behaviour.

13. Our intellectual property

Duskworth owns the Service — the software, the assistant, the configuration tooling and everything in between. Your subscription gives your business a non-exclusive, non-transferable right to use it while subscribed. Your Customer Data stays yours (section 8). If you send us feedback or suggestions, we can use them without obligation — most of the product was built from exactly that.

14. Confidentiality

We treat your Rules, your pricing, your Customer Data and anything else non-public that you share with us as confidential, and we use it only to provide the Service. The same goes the other way for anything non-public we share with you about the Service.

15. Disclaimer of warranties

Except as expressly stated in these Terms, the Service is provided “as is” and “as available”, and to the maximum extent permitted by law we disclaim all other warranties and conditions, express or implied — including merchantability, fitness for a particular purpose, and non-infringement. Some jurisdictions don’t allow certain disclaimers, so parts of this section may not apply to you.

16. Limitation of liability

• To the maximum extent permitted by law, our total aggregate liability to you for all claims arising out of or relating to the Service or these Terms is capped at the fees you paid us in the three months before the event giving rise to the claim.
• To the same extent, neither of us is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost jobs or lost business opportunities — including jobs a caller didn’t book — even if advised of the possibility.
• Nothing in these Terms limits liability that cannot be limited by law, including for fraud or wilful misconduct.

17. Indemnity

You’ll defend and indemnify Duskworth against third-party claims that arise from your business’s use of the Service in breach of these Terms, your violation of law (including recording-consent and telemarketing laws applicable to your lines), or the services your business provides to its customers. We’ll defend and indemnify you against third-party claims that the Service itself, used as permitted, infringes their intellectual property.

18. Suspension and termination for cause

• We may suspend or terminate the Service for unpaid amounts (after warning, per section 6), for a material breach of these Terms that isn’t fixed within 14 days of notice, or immediately for unlawful use or abuse of the Service or our people.
• On any termination, sections that by their nature should survive do survive — including data export (section 8), confidentiality, disclaimers, liability limits, indemnities and governing law.

19. Events outside our control

Neither of us is responsible for delay or failure caused by events beyond reasonable control — carrier and network outages, power failures, natural disasters, labour disputes, government action and the like — except that payment obligations for service already delivered remain.

20. Changes to these Terms or your pricing

If we materially change these Terms or your pricing, we’ll email you at least 30 days before the change takes effect. Your price never changes mid-billing-period, and a yearly plan’s price is locked for the year you’ve paid. If you don’t accept a change, cancel before it takes effect; continuing to use the Service after that means you accept it.

21. General

• Governing law. These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, and the courts of Ontario have exclusive jurisdiction — but before anyone goes to court, we both agree to try to resolve the issue informally by email first. Almost everything gets resolved that way.
• Assignment. You may not assign these Terms without our consent, except to a successor of your business; we may assign them in connection with a merger, acquisition or sale of assets, and these Terms will bind the successor.
• Severability and waiver. If a court finds part of these Terms unenforceable, the rest stays in force. Not enforcing a term once doesn’t waive it.
• Entire agreement. These Terms, the pricing page at the time you subscribed, and the Privacy Policy are the whole agreement between us and replace any earlier discussions.
• Notices. We send notices to the email on your account; you send notices to support@duskworth.ca. Keep your email current.

22. Contact

Questions, cancellations, anything at all: support@duskworth.ca — a human answers. See also our Privacy Policy.