Manage your subscription

Every change on this page is drama-free: no phone trees, no retention scripts, no cancellation fees. Two ways to do anything — email us, or self-serve through Link.

1. The fast way: email us

Write to support@duskworth.ca from the email on your account and say what you want changed. We confirm every change in writing, usually the same day. This works for everything below.

2. Self-serve through Link

Your purchase was completed through Link as the merchant of record, so you can also sign in at link.com with the email or phone number you used at checkout to view your subscription, update your payment method, and manage the charge directly.

3. What you can change

• Upgrade your plan. Takes effect right away — you pay the difference for the rest of the current period, and your new allowance applies immediately. If you’re hitting your allowance regularly, upgrading is almost always cheaper than overage, and we’ll tell you so ourselves.
• Downgrade your plan. Takes effect at your next renewal, so you keep everything you’ve paid for until then.
• Switch monthly ↔ yearly. Switching to yearly starts the yearly term at your next renewal (with the two-months- free pricing and bonus credits as published). Switching from yearly to monthly takes effect when your prepaid year ends.
• Update your payment method. Fastest through your Link account (section 2); or email us and we’ll send a secure update link.
• Pause or change your answering rules — that’s not billing at all; see Support, it’s free and same-day.

4. Cancelling

Cancel anytime by email — it takes effect at the end of the period you’ve paid for, and Daniel keeps answering until then. No fees. Payments already made are refundable only if you haven’t used the service since making them — the details live in our Refund Policy. When you leave, your call data goes with you: ask within 30 days and we’ll export all of it.