Privacy Policy

This policy explains what Duskworth (“we”) — the registered business name under which Valdorr Inc. operates — collects, why we collect it, who it’s shared with, where it’s processed, how long we keep it, and what your rights are. The short version hasn’t changed: we collect what’s needed to answer your phone well, we never sell personal information, and your business’s call data belongs to your business. We comply with Canada’s federal privacy law (PIPEDA) and, where it applies, substantially similar provincial law.

1. The three hats we wear

• For visitors to duskworth.com and for subscribers (the businesses that buy Duskworth), we decide what to collect and why — we’re the data controller.
• For callers to a line Duskworth answers, we process information on behalf of the business you called — that business decides the purposes, and we act as its service provider under contract.

2. If you visit duskworth.com

• Analytics. We use PostHog to understand how the site is used — pages viewed, clicks, and session replays of browsing activity. We don’t use it to identify you personally.
• Advertising measurement. We use Google’s tag to measure whether our ads lead to signups. Cookies are involved; you can control or clear them in your browser, and the site works fine without them.
• The contact form. If you submit it, your name, business name, email, and phone go to Formspree (our form processor) and to us, so Addy can reach out about Duskworth — and nothing else. Booking a call goes through Calendly under its own terms.
• We don’t respond to “Do Not Track” signals because there’s no settled standard, but the cookie controls above always work.

3. If you subscribe

• We keep your business profile, contact details, and the answering rules we configure with you — that’s what makes the assistant yours.
• Billing is handled by Stripe, with purchases completed through Link as the merchant of record. We never see or store your card number; we see what Stripe shows us (plan, status, billing contact).
• We email you about your own service — setup, alerts, usage, billing, renewals and material changes. If we ever send marketing email, it will comply with Canada’s Anti-Spam Legislation (CASL) and carry a working unsubscribe that we honour promptly. Service emails about your active subscription can’t be unsubscribed from, because you need them.

4. If you call a line Duskworth answers

• The assistant collects what a good receptionist would: your name, phone number, address, and what the problem is. Calls are recorded and transcribed so the business gets accurate details.
• This information belongs to the business you called. We process it only to deliver their answering service — we never use caller information for our own marketing, never build profiles of callers across businesses, and never sell it to anyone.
• For questions about a specific call — including asking for a recording to be corrected or deleted — contact the business you called first, since the data is theirs. You can also reach us at support@duskworth.ca and we’ll help route the request.

5. How the AI part works with your data

• Call audio and transcripts are processed by the telephony, speech-recognition and language-model providers that power the assistant. They process this data as our sub-processors, to provide the service to us — under their service agreements, not for their own advertising.
• We use call data to configure, run and improve your business’s own assistant — for example, answers the assistant learns from the business owner. We don’t use one business’s customer data to serve another business.

6. Where your data lives

Duskworth is a Canadian company, but like most internet services our providers (hosting, payments, analytics, telephony and AI) process data on servers in the United States and possibly other countries. While data is outside Canada it is subject to the laws of those jurisdictions, including lawful-access requests there. We choose established providers with strong contractual and security safeguards, and this cross-border processing is part of what you consent to by using the site or the service.

7. Who we share with

• Service providers, only as needed to run Duskworth: Stripe and Link (payments), Vercel (hosting), PostHog (analytics), Google (ads measurement), Formspree (forms), Calendly (scheduling), and the telephony and AI providers that power call answering. Each processes data under its own safeguards and our agreements with them.
• Legal reasons, if we’re required to by law, court order, or to protect someone’s safety or our legal rights — and we’ll tell the affected customer unless we’re legally prevented from doing so.
• A business transfer — if Duskworth is ever acquired or merges, data transfers with the business, this policy continues to apply to it, and subscribers will be notified.
• We never sell personal information, full stop. We don’t share it with data brokers, and we don’t monetize caller data in any form.

8. How long we keep things

• Call recordings, transcripts and bookings: kept while the business’s subscription is active so they have their history. After an account closes, the business has 30 days to take an export; we then delete its customer data from production systems within 90 days, except what we must keep for legal, tax or dispute-resolution purposes.
• Contact-form leads: kept while we’re in conversation with you, deleted when it’s clear the conversation is over — and immediately on request.
• Billing records: kept as long as tax and accounting law requires.
• Site analytics: retained per our analytics providers’ standard windows.

9. How we protect it

Data is encrypted in transit, access is limited to the people who need it to serve you, and our providers maintain their own certifications and safeguards. No internet service can promise perfect security — anyone who does is selling something — but if a breach ever creates a real risk of significant harm, we’ll notify affected customers and the Privacy Commissioner as PIPEDA requires, and we’ll tell you what happened in plain language.

10. Your rights

• Under PIPEDA you can ask what personal information we hold about you, ask us to correct it, withdraw consent (which may mean we can’t provide the service), or ask us to delete what we don’t have a legal duty to keep. Email support@duskworth.ca — a human answers, usually within a few days and always within 30.
• If you’re not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca).
• If you’re a caller, your request usually belongs with the business you called (section 4) — but we’ll never leave you bouncing between us; write to us and we’ll help.

11. Children

Duskworth is a business service, and duskworth.com is not directed at children. We don’t knowingly collect personal information from minors; if you believe we have, tell us and we’ll delete it.

12. Changes

If this policy materially changes, we’ll update this page and the date above, and notify subscribers by email before the change takes effect. Earlier versions are available on request. See also our Terms of Service.